Refund policy

Returns & Refunds

We hope you love your Beadsology order. However, if you change your mind, you have the right to cancel your order within 14 days of receiving it.

Once you have told us that you would like to cancel, you have a further 14 days to return the item(s) to us.

How to make a return

Please contact us at info@beadsology.com or complete the form on our Contact Us page before returning your order. Please include your order number and the item(s) you would like to return. We will then provide you with return instructions and the return address.

Unless an item is faulty, damaged or incorrect, you are responsible for the cost of returning it to us.

Please package returned items carefully to help ensure they reach us safely.

Condition of returned items

You may inspect your purchase as you would reasonably be able to in a shop. Please take reasonable care of the product while it is in your possession.

If an item has been handled beyond what is necessary to establish its nature, characteristics and functionality, and this has reduced its value, we may make an appropriate deduction from your refund.

Refunds

Refunds will be processed within 14 days of us receiving your returned items, or receiving evidence that they have been sent back, whichever is earlier.

Your refund will include the price paid for the returned items and the cost of our standard delivery option. If you selected a more expensive delivery method, any additional delivery cost will not be refunded.

Refunds will be made using your original payment method.

Faulty, damaged or incorrect items

If your order arrives faulty, damaged, incomplete or you receive the wrong item, please contact us at info@beasology.com or via a form on our Contact Us page as soon as possible, including your order number and, where appropriate, photographs of the issue.

We will work with you to resolve the problem and, where applicable, arrange a replacement or refund. If an item needs to be returned because it is faulty, damaged or incorrect, we will cover the reasonable cost of returning it.

Nothing in this policy affects your statutory rights.

Non-returnable items

Certain items may not be eligible for return where an exemption under consumer law applies, including personalised or custom-made products.

This does not affect your rights if an item is faulty, damaged or not as described.

Need help?

If you have any questions about a return or refund, please contact us at info@beadsology.com or via a form on our Contact Us page, quoting your order number where possible.